This award recognized eight home improvement companies for excellent customer service and was announced at the Replacement Contractor Executive Conference. The Replacement Contractor Service Excellence Award is based on surveys of customers by GuildQuality, a third-party verification service specializing in the residential construction industry and a partner with REPLACEMENT CONTRACTOR in presenting the award.
GuildQuality randomly sampled 50 recent customers, asking homeowners to rate their contractors on different aspects of the service interaction. The survey firm also asked homeowners to indicate whether or not they’d recommend the company to those they knew or hire the company to work for them again.
The companies which received the award understand that satisfied customers mean referrals. “Today, when just about any homeowner reads a company’s online reviews before picking up the phone, it’s critical to leave behind a customer who’s happy, even thrilled, with the work done and the experience of having it done,” says Jim Cory, Editor, REPLACEMENT CONTRACTOR.
Selection of the winners involved having homeowners rate companies on service aspects such as communication, the sales process, and product quality: identify any areas where company personnel fell short, and indicate whether or not they’d recommend the company to others. Then, winners were selected based on overall scores, recommendations, and survey response rates.
REPLACEMENT CONTRACTOR is dedicated to exterior specialty contractors in the home improvement industry’s roofing, siding, window & door, and decking categories. Published by Hanley Wood, Replacement Contractor provides high-volume exterior contractors with sales and marketing advice and tips to refine their business operations.
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